Karta Software Pty Limited Privacy Policy

Karta Software Pty Limited (the Company) or the provider of services including but not limited to KartaSoft.co™ and FireandFloods.io™ and hereafter referred to as either the Company or “Services” respects the privacy of all of its stakeholders, which include shareholders, customers, suppliers and all business contacts. The Company also understands and respects the fact that the privacy of your information is important to you.

This policy outlines the types of personal information which the Company and its “Services” collects and handles that information. The policy also outlines how you may access and seek correction of personal information which the Company holds about you. This policy reflects the “Company’s” obligations under the National Privacy Principles (NPPs) which are contained in the Privacy Act 1988.

Personal information is any information that can be used to identify an individual and includes such personal details as name, address, telephone numbers, date of birth; email address and IP address.

Information recorded about our clients is securely stored in strict confidence and is only used to:

1. Products and services

Karta Software Pty Limited is an Australian software company, providing a federated mapping platform that blends public and private information for a truly personal experience. For the purposes of this policy, the products and services described in this section will be referred to as "our products and services". 

2. What personal information does the Company collect?

Karta Software Pty Limited collects personal information about its customers and other business contacts and stakeholders in the course of doing business, examples of which include: 

(a) Existing CustomersIf you are an existing “Services” customer (who has asked to be provided with our products and services), the Company may collect certain types of personal information about you, this information may include your name, address and contact information (including email address). The Company collects this information so that we can develop and manage our relationships with our stakeholders and clients whilst assuring that we can provide a high service level. The Company may ask for additional information which will help us provide future products and services that maybe of interest to you. 

(b) Potential CustomersSometimes the Company identifies the contact details of potential customers and business contacts through the normal course of business development. If you are a potential customer, information about you may be collected for the purpose of advising you about products and services which may be of interest to you, either now or in the future. If we do collect personal information about you in this way, we will provide you with the opportunity to control how that information is used by “Services”. This is discussed further in this Policy at 2(d) below. 

(c) Business Contacts & SuppliersIf you or your organisation enters into or is likely to enter into any business dealings with the Company, we will collect the personal information necessary for the relevant business transaction with you and/or your organisation. This will include all personal information contained in all correspondence and any agreement between you and the Company. 

(d) Online CollectionFor anyone who deals with the Company or any one of our group companies we will also collect additional information as a result of your use of our websites. This additional information may or may not identify you.

Information collected through the websites Services or one of our group companies will include the information which you voluntarily provide. This may include information provided as part of a customer service enquiry or a registration form. Some pages may require you to provide your username and login. 

The additional information collected online may also include the type of your Internet browser, operating system, address of the referring site, your IP address and clickstream information. The Company may also collect information about the use which is made of the Company' websites using your username and password. 

(e) Cookies“Services” may use cookies on its website. Cookies are pieces of information that a website transfers to your computer's hard disk for record-keeping purposes. Cookies in and of themselves do not personally identify users, although they do identify a user's browser. Most Web browsers are set to accept cookies. However, if you do not wish to receive any cookies you may set your browser to refuse cookies.

3. How does “Services” use your personal information?

(a) Provision of our products and servicesIf you are a customer or potential customer of the Company the personal information we collect to provide you with our products and services and with information about our products and services. This includes administering your account with us, customer service and providing any information which you have requested.

(b) Information about our products and servicesIf you are an existing or potential customer, of the Company we may use personal information about you to advise you about our products and services from time to time.

When the Company uses personal information in this way, the Company will give you an option to decide whether or not you wish to receive information about our products and services and related information. Please let us know if you do not want personal information about you to be used for these purposes.

(c) Business Contacts The Company’s policy is to use business contact information (collected in relation to its suppliers and other business contacts) for the business purpose for which it was collected. 

(d) Online InformationIf you use the Company website to access our products and services, the Company may use information about the use you have made of our websites for the purpose of monitoring your compliance with applicable terms for the use of the website, your actual use of the website, and billing. Your login name and password will identify you online where you access secure areas of the platform.. 

(e) Statistical InformationThe Company may use information, including that collected through our website, for statistical purposes to improve the range of our products and services. If it does so, aggregated (i.e. de-identified) information will generally be used.

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4. Does the Company Give your personal information to anyone else?

(a) Third Party Suppliers & ContractorsThe nature of our business means that the Company will not disclose any of your personal information to a third party with the exception clause 4b. Disclosures Required for Legal Reasons. All staff will undergo in-house training on the Privacy Policy and our obligations, and all new staff will complete this training as an element of induction training. Staff training will be updated and completed by staff on an annual basis.

(b) Disclosures Required for Legal ReasonsFor legal reasons, other disclosures may need to be made to law enforcement agencies, government agencies, courts or external advisors. The Company policy is to only make such disclosures in accordance with the Privacy Act. 

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5. How secure is your information and how can you opt out?

Under the Privacy Act, you have a right to seek access to information which the Company holds about you (although there are some exceptions to this). You also have the right to ask us to correct information about you which is inaccurate, incomplete or out of date. 

If you wish to exercise your right under the Privacy Act to seek access to or correct the personal information that the Company holds about you, we ask that you contact the Company Privacy Officer by e-mail at mail@kartasoft.co, or by mail to “Services”, 307 199 Regent Street, Redfern NSW 2016. When contacting the Company’s Privacy Officer, please provide as much detail as possible to assist us to follow-up your request. 

In the first instance, we will generally provide you with a summary of the information we hold about you. We will assume (unless you tell us otherwise) that your request relates to our current records about you. These current records will include personal information about you which is included in our computers, databases and in paper files, and which may be used by the Company on a day to day basis. 

To provide you with access to this personal information, the Company will ordinarily provide you with a .PDF electronic version of the relevant personal information from our databases, or records which are held only on paper files. If personal information about you (for example, your name & address details) is duplicated across different databases, we will generally provide you with one .PDF of this information, rather than multiple copies. Ordinarily the Company will not charge you for the cost of providing this type of access to these records. 

For legal and administrative reasons, the Company may also store records containing personal information in its archives. You may seek access to the records held by the Company which are not current records, but if you do so, we may charge you for the cost of providing access.

Also, please be aware that if the relevant personal information was collected before 21 December 2001, the Company will only provide you with access in accordance with section 16C of the Privacy Act 1988. This states that access must only be provided to personal information collected before 21 December 2001 if we use and disclose that information after that date, and that providing access would not cause an unreasonable administrative burden or unreasonable expense. 

If you are of the view that personal information about you is not accurate, complete or up to date, please provide the Company’s Privacy Officer with your request for correction. The Company policy is to consider any requests for correction in a timely way. 

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6. Is your personal information stored safely?

The Company takes reasonable steps to ensure the security of personal information held by it from such risks as loss or unauthorised access, destruction, use, modification or disclosure. Our IT systems are password protected, protected by firewalls and satisfy other industry standard security measures, and if personal information is held on paper files, it is only accessed by authorised personnel. 

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7. Contacting “Services”

If you have any questions or comments about this privacy policy, or if you have a complaint about the handling of personal information relating to you, please contact the Company’s Privacy Officer by one of the following methods: 

Email: mail@kartasoft.co
Mail: 307/199 Regent Street, Redfern, NSW 2016 [Australia]

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8. Changes to this Privacy Policy

This privacy policy may change from time to time. This policy was last updated on 10^th September 2020 

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9. Australian Privacy Commissioner

If you are not satisfied with the way in which we handle your enquiry or complaint, you can contact the Office of the Australian Privacy Commissioner by any of the following methods:
From within Australia       1300 363 992 (Enquiries Line)
From outside Australia     +61 2 9284 9749
Other languages call the Translating and Interpreting Service on 131 450 then ask for 1300 363 992
Hearing or speech assistance contact through the National Relay Service then ask for 1300 363 992

Mail: GPO Box 5218, Sydney NSW 2001;
email: privacy@privacy.gov.au.